Customer Service Rep
Clerical Support
Overview
Location
Hutchins
Type of Work
Temp to Perm
Contract Hours
520
Number of Positions
2
Job Description
- Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
- Enters all orders into computer for dispatch – technical lines require specialized training, experience or knowledge of transportation industry.
- Ensures rail billing is in place before containers are delivered to railroad and if necessary, ensures in-bond documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers at the port/rail to confirm delivery is made by last free day.
- Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
- Notifies Cargo Specialist Supervisor/management of all service failures.
- Proposes and implements solutions to improve overall customer service.
- Creates and updates location profiles in computer system.
- Other projects as assigned by management.
Compensation & Benefits
Salary Range
$20 - $23 / hr
Shifts Available
1st Shift