ERP Support Analyst

Department: Plant Management

Job Title: ERP Support Analyst

SUMMARY:

The Systems Administrator provides key support for Oracle Fusion Cloud and FlexiPro, focusing on inventory transactions, user training, process documentation, and continuous improvement across supply chain and manufacturing operations. This role manages inventory scanning equipment, user accounts, and serves as the technical liaison between production, IT, supply chain, and other departments across the plant.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following, but other duties may be assigned as company’s needs dictate.

• Serve as the Oracle Fusion transaction expert for all inventory-related transactions, ensuring accurate and timely processing across production and warehouse operations.

• Develop, document, and deliver training materials that explain material flow within production departments, including standard work for inventory and scanning processes.

• Manage, configure, and support inventory scanning equipment and related applications, including user training and coordination with IT or vendors as needed.

• Test and validate system enhancements, configurations, and process changes in the sandbox environment prior to production deployment.

• Assist in Oracle and Flexi account management for production, inventory control, and material handling personnel, ensuring appropriate access and segregation of duties.

• Act as a continuous improvement advocate by identifying, prioritizing, and implementing system and process improvements that enhance accuracy, throughput, and user experience.

• Perpetually expands Oracle knowledge and system efficiencies through self-directed research, participation in available Oracle training, and sharing of learnings with the broader team.

• Generates support tickets for FlexiPro, and acts a primary plant liaison for resolution.

• Trains employees on key system and material flow processes while identifying and implementing process improvements that make ongoing systems easier to use, maintain, and sustain.

• Validates training effectiveness through the demonstrated ability of team members to perform their roles independently and accurately following instruction.

• Assists production control as assigned during physical inventory counts, including system setup, count execution support, data validation, and reconciliation activities.

QUALIFICATIONS:

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in Supply Chain Management, Industrial Engineering, Information Systems, Business, or a related field; or equivalent combination of education and relevant experience.

• 3–5 years of experience in a manufacturing or supply chain environment supporting production, inventory control, or warehouse/material handling activities.

• 2–4 years of hands-on experience with Oracle Fusion Cloud (preferably Inventory, Manufacturing, and/or SCM modules) in a super-user, analyst, or systems support role.

• Demonstrated experience creating process documentation and delivering end-user training.

• Proven ability to test changes in a non-production/sandbox environment and translate business requirements into system transactions or configurations.

• Experience with barcode or mobile inventory scanning solutions integrated with Oracle.

• Prior involvement in physical inventory and/or cycle counting processes within Oracle SCM Cloud.

• Demonstrated participation in continuous improvement or lean initiatives related to systems or material flow.

LANGUAGE SKILLS:

• Strong verbal and written communication skills for effective user training, documentation, and cross-functional collaboration.

• Ability to explain complex technical issues to non-technical audiences and compose clear system/user documentation.

MATHEMATICAL SKILLS:

• Intermediate to advanced skills in business mathematics and basic analytics.

• Ability to analyze inventory data, perform reconciliations, and validate system transactions.

.

COMPUTER SKILLS:

• Proficient in Oracle Fusion Cloud (Inventory, Manufacturing, SCM modules).

• Experience managing user accounts, roles, and permissions in an ERP environment.

• Proficient with Microsoft Office suite (especially Excel for data analysis and reporting).

• Familiarity with barcode/mobile inventory devices and basic IT troubleshooting.

• Preferred: Oracle University coursework or certifications; basic familiarity with SQL, reporting tools, or business process automation.

REASONING ABILITY:

Exceptional attention to detail; strong organizational and administrative skills. Desire to accept challenges from unfamiliar technology and the ability to learn new systems, skills, processes. Excel at making the workload visible: ticket queues, documentation, etc. Approachable, ability to be a team player and to build relationships with all types of people. High degree of integrity. able to handle confidential information with absolute discretion. Ability to work independently

as well as in a team environment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to operate various computer equipment in the office and manufacturing environment. The employee is regularly required to sit, use hands to finger, handle, or feel and reach with hands and arms, talk, and listen. The employee frequently is required to stand, walk, stoop, kneel, crouch, and crawl. The employee must occasionally lift and/or move up to 50 pounds. The employee must occasionally access network equipment at ceiling height. Specific vision abilities required by this job include

close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

CERTIFICATES, LICENSES, REGISTRATIONS:

Oracle University coursework or certifications in Inventory, Manufacturing, or related SCM areas; basic familiarity with SQL, reporting tools, or business process automation.